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16.
September
2011

We have been improving our customer services

In today´s update, we are going to present you with several changes at our Central warehouse of spare parts since the last year and the effects it has had on its function and the quality of provided services.For the demand for STROM machines has been growing, and demand for spare parts has been growing as well. To be able to satisfy the growing needs, it was necessary to change the operation STROM Central warehouse of spare parts completely at the end of the last year.

 
 

   In today´s update, we are going to present you with several changes at our Central warehouse of spare parts since the last year and the effects it has had on its function and the quality of provided services.For the demand for STROM machines has been growing, and demand for spare parts has been growing as well. To be able to satisfy the growing needs, it was necessary to change the operation STROM Central warehouse of spare parts completely at the end of the last year.

 

New SP warehouse and a team twice bigger than before    We started a new year with a new, modernised warehouse of spare parts. It was, however, necessary to do a great deal of work to be able to use its full potential. We managed to do so in the first half of the year when we successfully joined the new possibilities of the warehouse and a new structure of organization in order to achieve the results we wished for.
   The team of warehouse employees was enlarged by a 100 per cent at the beginning of the year!Owing to a larger number of employees we were able to introduce a two-shift operation which enables us to significantly increase the efficiency of dispatching STROM spare parts. The first shift works from 6:00 am to 2:30 pm and the second from 2:00 pm to 10:30 pm. Mr. Milan Trejtnar oversees the problem-free warehouse operation and this is his response to the changes: "It´s a really great change when compared to the last year. The warehouse runs to the late evening hours. It´s also why we manage to dispatch the majority of orders within first two days.From here the shipment is sent either via Gebruder Weiss express service, or XMD trucking service directly to a customer".

 

 

 

 

 

 

 
 
Mr. Milan Trejtnar – a warehouse manager.
 
  with Gebruder Weissespress service – supplying spare parts within 24 hours.
 

Dispatch frequency and delivery time...

   In the season, when there is great demand for spare parts deliveries, there are approximately 15 shipments leaving the warehouse with GW and 10 with XMD, in total about 25 every day. Outside season, the demand drops by more than half.  About 10 shipments are dispatched daily. If all the spare parts are on stock, the delivery time with GW is within 24 hours and with XMD within 48 hours.

 
Stocked warehouse of spare parts. Dispatching spare parts.

Significant increase in efficiency...

  “I consider the increase in speed of SP orders dispatchour greatest success achieved by the changes. The number of orders dispatched to the second dayincreased from 42 per cent to more than 80 per cent, out of which  on average about 65 per cent of orders is dispatched on the same day, the rest immediately on the following day. Last year we did not reach even 50 percent. At the beginning of this year, we were getting the system going which markedly influenced the curve of the first months. Subsequent growth in efficiency, however, clearly proves that the selected way was the right one. These results were achieved also owing to the fact that 90 percent of produced parts were moved to co-operators who hold these parts on stock for us permanently. “That is why we supply our spare parts much faster than in the previous years,” Vitalij Vovk, Spare parts Sales Manager, appreciates the changes.    
  

Ing. David Pokorný